General

Collapsible content

What does Clobies offer?

Clobies provides sustainable solutions for your baby's wardrobe. We offer an exclusive selection of second-hand baby clothes, carefully selected and in excellent condition, for babies aged 0 to 24 months. Our services are designed to meet the varied needs of families, allowing them to choose between two convenient options:

Buying Clothes: for those who prefer, we offer the option of buying second-hand baby clothes - See the pieces

Baby Clothes Rental: rental of customizable clothing packs - Essential Pack

Quais os tamanhos disponíveis?

Os tamanhos disponíveis vão dos 0 aos 24 meses de idade e são os seguintes:

  • Prematuro
  • 0 meses
  • 0-1 meses
  • 1-3 meses
  • 3-6 meses
  • 6-9 meses
  • 9-12 meses
  • 12-18 meses
  • 18-24 meses

Do I need to wash clothes before my baby wears them?

All clothes are washed and ready for use. However, if you want, you should wash your clothes with products and detergents specific to baby clothes, before use.

What payment methods are accepted by Clobies?

We accept payments by credit card, debit card, electronic payments and MB WAY, ensuring safe and practical transactions.

PURCHASE - Damages

Collapsible content

I bought a piece that has damage, what should I do?

If you notice a defect or problem with one of the pieces you purchased, you must, within 24 hours of receiving your order, send us a photo identifying the damage and your order number to info@clobies.com with the subject Damage order piece x .

Devolution??

Deliveries & Returns

Collapsible content

Envios

Após confirmação do pagamento da encomenda, será procedido ao envio da mesma na morada indicada pelo consumidor para o efeito, sendo que o envio será feito no prazo máximo de 15 dias úteis após a confirmação do pagamento. As encomendas serão remetidas por transportadora. O site não se responsabiliza por eventuais demoras no serviço de transporte, por culpa exclusiva deste.

 Devoluções

Contate-nos em info@clobies.com a indicar que pretende efetuar a devolução e indique qual o motivo.

As devoluções são aceites se o artigo se encontrar no estado em que foi enviado.

O reembolso do valor é efetuado pelo mesmo método de pagamento.

Rental - Essential Pack

Collapsible content

Como inicio o aluguer do Pack Essencial?

Basta preencheres o formulário de encomenda.

How much? How do payments work?

The value of the Essential Pack (30 pieces) is €45 per month. Payments are monthly. The amount will be charged monthly to the card you insert into our payment platform - Stripe .

What is included in a pack?

Each pack includes 30 pieces of clothing, according to the baby's stage and season, and with the options selected by the customer (size, style and indication of preferences).

In the description of our packs you can see what types of parts we include in a pack.

The packs are built according to the parts we have in stock.

Por quanto tempo posso ficar com um pack?

O aluguer do Pack Essencial é em média 3 meses, contudo podes devolver o pack antes caso a roupa já não sirva. O Pack Essencial tem o período mínimo de aluguer de 1 mês.

Can I choose the type of clothes that come in the pack?

The packs are pre-defined in terms of quantity and types of pieces to ensure an adequate and diverse selection of clothes for each baby's stage.

However, we build each pack according to your choices, and respecting the preferences you indicate to us.

Can't I choose piece by piece?

At the moment we are unable to offer you this possibility, however, by choosing your style and indicating your preferences we can make a set tailored to your needs. And don't worry, before we send the pack, we'll send you a photo of the set so you can make changes :)

How can I identify Clobies clothes?

All Clobies clothes are identified with their own labels to facilitate identification.

Can I pause or cancel my subscription at any time?

Yes, you can pause or cancel your subscription at any time through your user account.

How should I take care of clothes?

We recommend basic washing and storage care to maintain the quality of your clothes.

What happens if you stain or damage an item of clothing?

We do not charge damages.

What happens if you lose an item of clothing?

In case of loss, a fee of €2 is applied for each piece not returned.

Como devolvo o meu pack?

A devolução é simples, basta indicares, por WhatsApp que queres devolver o pack e nós fazemos o pedido à transportadora, depois:
1) Recebes um e-mail para confirmares o pedido de devolução;
2) Pões as roupas numa caixa bem fechada e, após confirmares o pedido de devolução recebes um segundo e-mail com as instruções de como prosseguir.
A devolução não tem custos adicionais.

Client support

Collapsible content

How can I contact customer service if I have any questions or problems?

To contact our customer service, simply send an email to info@clobies.com . If you are already a customer, you can also contact us via WhatsApp. We're here to answer all your questions and provide an efficient and friendly support experience. Don't hesitate to contact us!